Terms and conditions of use
Conditions date 2001-01-31
Customers
Dealers must have normal, regular opening hours and a physical store or web-stie, decorated purposely. New retailers must submit their VAT-number and pictures of both storefront and inside of the store. RC-Netshop.dk then decides, on the basis of region, creditworthiness, experience, knowledge and business plan whether the applicant store should be included as a dealer or not.
Pricing
All export and EU sales are made in EUR. Freight cost will be added to your invoice. Prices on backorders will not be changed, the price of a product will be the same as when you ordered it. All shipments are sent on risk of the buyer. We reserve the right to, at any time, change our prices.
Discounts
RC-Netshop.dk discounts are based on prior year´s order value. The discount will be deducted automatically on every new made order; however some products are not discounted due to high competition. Discounts are updated in January every year.
11 800 EUR 1% discount
33 600 EUR 2% discount
55 900 EUR 3% discount
86 700 EUR 4% discount
111 400 EUR 5% discount
136 200 EUR 6% discount
161 000 EUR 7% discount
185 700 EUR 8% discount
210 600 EUR 9% discount
235 300 EUR 10% discount
Shipping
We ship by DHL, FEDEX or PostNord unless otherwise stated or agreed upon. We charge based on actual shipping cost.
Minimum charged shipping cost:
Package: 10 EUR net
Letters 5 EUR net
Shipping damage
It´s the responsibility of the reseller to check each shipment upon arrival. The carrier´s terms and conditions in regards of damaged goods will be applied. If you receive damaged goods you must instantly make a claim to the carrier as the risk of the shipment is on the receiver as soon as it has left RC-Netshop.dk´s warehouse.
Returns
Returns of products are only accepted in cases where RC-Netshop.dk have made an error. Returns may not be sent prior to approval obtained from RC-Netshop.dk. Incorrectly delivered products from RC-Netshop.dk must be returned within 10 days to be credited in full. For other returns we will deduct 20% in handling cost. Returns must be in unopened original packaging with no price tag. There are no returns accepted on sale items. When making a return shipment include a list containing product numbers and description with the package. Returns and warranty claims which you send to RC-Netshop.dk should be sent by a shipper that will deliver directly to our warehouse. Using a service that will require Minicars to pick up the package at a service point will prolong the handling time.
Backorder
Backorder is delivered with the next order, unless otherwise agreed.
Payment
RC-Netshop.dk normally apply prepayment on all invoice´s. Upon not receiving payment in time your account is stopped until payment is made. Thereafter delivery must be pre-paid. RC-Netshop.dk will charge 1% for late payment and a fee of 5 EUR for sending out reminders manually.
Invoices are sent by email unless otherwise agreed. Paper invoice is possible but then charged with a 3 EUR fee.
Reseller status
To maintain an account requires an annual purchasing volume of 8 000 EUR net.
Ownership
We reserve the right to full ownership of the goods delivered until full payment is made.
Warranty/Returns
All products sold by RC-Netshop.dk are covered by a 1 year warranty. The warranty cover manufacturing defects, with the exception of:
o Neglect or improper handling of the product
o Wear parts such as engine parts, gears and bearings
o Consumables such as batteries and glow plugs
o Congestion damages
o Water damages
o Modified products
All warranty claims and complaints should be communicated via email before they may be sent to RC-Netshop.dk (see below). Repairs outside the warranty will be charged with 40 EUR per hour + materials cost. The minimum charge is 1 hour. We always quote this charge.
Claim management
The following shall be recorded in all cases:
o Photo of the product (if possible dismounted from the model)
o Photo or an uploaded file from the register on the receipt
o Accurate description of the defect
Returns are only accepted via email. Email address are: support@rc-netshop.dk
Typos, Incorrect information, Product changes & Responsibilities